Site Help / FAQ
Find quick answers below — or skip the search and call us directly.
Order Status
Has my order shipped?
Call 888-734-1283 or email us with your order number and we'll check it for you right away.
How do I change quantities or cancel an item in my order?
Call or email us as soon as possible after placing your order — we can usually make changes before it ships.
How do I track my order?
Call 888-734-1283 or email us and we'll send you the current status and tracking info.
My order never arrived.
Contact us right away — call 888-734-1283 or email info@timeclocksunlimitedllc.com and we'll track it down.
An item is missing from my shipment.
Let us know immediately and we'll get the missing item out to you.
My product is missing parts.
Call us and we'll ship the missing part or arrange a replacement.
When will my backorder arrive?
Call or email us for the latest estimate on any backordered item.
My Account
How do I create an account?
Use the Login/Register link at the top of the site, or call us and we'll set one up with you over the phone.
How do I edit my account information?
Log in and update your details, or call us and we'll update it for you.
How much is my shipping?
Shipping is calculated by UPS at checkout based on your address and cart — you'll see the exact cost before you pay.
I forgot my password.
Use the password reset link on the Login page, or call us and we'll help you back in.
How do I return my product?
See our Returns & Exchanges policy — returns must be reported within 7 days of delivery.
I received the wrong product.
Contact us right away — items shipped in error qualify for a store credit or full refund. See Returns & Exchanges.
What is your return policy?
Returns are accepted within 7 calendar days of delivery, in new/unused condition, with the original receipt. A 15% restocking fee applies to non-exchange returns. Full details on our Returns & Exchanges page.
When will my order ship?
Most in-stock items ship within 1–2 business days. See Shipping & Deliveries.
International Shipping
Do you ship to my country?
We ship within the United States and to Canada. Outside those, call 888-734-1283 or email us and we'll see what's possible.
What are my payment choices?
Call or email us and we'll walk through the payment options available for your order.
When will my order ship and what are my shipping charges?
Call us for an exact shipping timeline and cost before you order.
What is the return policy?
See our Returns & Exchanges page — call us with questions specific to your order.
Guarantees
Low Price Guarantee
Call us before you order — we'll make sure you're getting the right system at a fair price.
Privacy Policy
Questions about how your information is handled? Email info@timeclocksunlimitedllc.com and we'll answer directly.
Security
Checkout is handled over a secure, encrypted connection. Questions or concerns? Call 888-734-1283.
Pricing and Billing
Do I have to pay sales tax?
Sales tax is calculated automatically at checkout where required by law. Questions on a specific order? Call us.
I have a question on my charges.
Call 888-734-1283 or email us with your order details and we'll go through the charges with you.
I need a copy of my receipt/invoice.
Email or call us with your order info and we'll send a copy right over.
When will my credit appear on my account?
Call or email us and we'll check the status of your refund.
When will my credit card be charged?
Call or email us with your order number for the exact status.
Buyer's Guide
How do I buy/redeem a gift certificate?
Call or email us and we'll help you purchase or redeem a gift certificate.
How do I find my product?
Use the search bar at the top of any page, or browse by category from the main menu.
How do I navigate the site?
Shop by category from the top navigation, or search for a specific model or brand using the search icon.
How do I use a coupon?
Have a promo code? Call or email us and we'll make sure it's applied to your order.
Additional Support
How do I contact you?
Call 888-734-1283, email info@timeclocksunlimitedllc.com, or write to us at PO Box 55, Exeter, RI 02822.
Can’t find your answer?
Call 888-734-1283 or email info@timeclocksunlimitedllc.com — we answer personally.