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Returns & Exchanges

Our refund and return policy, in plain terms.

How do I return an item?

Original sales receipt must accompany all returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition." That means:

Without showing signs of wear or damage in any way
Within 7 calendar days of the delivery date (after 7 days, no returns are allowed)
Not a special order or a custom order
Unless a specific item's description notes a different return window than the standard 7 days

Damaged or incorrect items

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective or shipped in error will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of the item(s) once we receive it.

Restocking fee

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. You must contact us within 7 days if you intend to return any item. Items returned after 7 days, or returned without contacting us first, will not be refunded.

The customer is responsible for all return shipping costs if the seller is not at fault.